FAQ

Frequently Asked Questions (FAQ)

Q: How long does shipping take?

A: Most orders are processed within 1–3 business days. Delivery times vary depending on your location:
- US: 7–12 business days
- International: 10–20 business days
You’ll receive a tracking number once your order ships.

Q: Where do you ship from?

A: We ship directly from our fulfillment partners to ensure fast delivery and the best prices.

Q: Do the jellyfish move?

A: Yes! The lamp mimics a gentle water current and soft lighting to simulate the soothing motion of jellyfish. It’s incredibly relaxing and looks amazing in low light.

Q: Is the lamp safe for kids or pets?

A: Yes — our lamps are made with safe, non-toxic materials and feature low-voltage LED lighting. 

 

Q: What if my lamp arrives damaged?

A: No worries — if your item arrives damaged or defective, we’ll send a replacement or refund your purchase. Just email us at support@lunarilighting.com with a photo of the issue.

Q: Can I return my order?

A: We accept returns within 30 days of delivery on unused items in original packaging. Reach out to our support team for assistance.